supportDesk PHP tickets system


supportDesk, a fast tickets system coded using CodeIgniter for ultimate speed and security.


  • Easy 3 steps Installation
  • Fully responsive, front and back end
  • Simple Flat Design
  • Coded using model-view-controller technique
  • Knowledge base articles
  • Articles rating
  • Articles privacy, allow only members to view specific articles
  • Tickets System
  • Tickets departments
  • E-mail notifications
  • Unlimited staff members
  • Automatic sitemap generator
  • Built-in reCAPTCHA
  • Brute force attack prevention
  • Bug reports system
  • Contact form
  • Auto-close tickets after inactivity
  • SEO friendly URLs
  • Attachments
  • Themes
  • Easy translation
  • Free updates
  • More is coming!


  • PHP 5.5 or higher, but we recommend 5.6 or higher
  • MySQL 5.1+

Tools used in the project:

  • CodeIgniter 3.1.6
  • AdminLTE 2.4

You can like us to get the latest updates news and announcements:
Brackety’s page

If you need any help you can visit our support
Brackety support

For a live demo:
supportDesk Demo

Admin login:

Password:  adminadmin

Staff login

Password:  staffstaff

Customer login

Password:  useruser


---- 1.0.0 ----
* Bug fixes and improvements
* Security improvements
* HTML valid pages
* Added attachments feature
* Now you can set a category to private
* Themes feature
* Translating now is easy
* Now you can use SMTP to send e-mails
* A fixed Installation Wizard

---- 0.1.3 ----
* Bug fixes, typos and improvements
* Got rid of the query printing bug
* Show latest tickets, articles and users on top
* If there is no contact e-mail, send it to the default one instead.
* Fixed the search bar in the admin/users page

---- 0.1.2 ----
* Bugs fixes and improvements
* Fixed the installation wizard
* Fixed remember me function for multiple devices
* Added auto close tickets after certain time of inactivity
* AJAX fetching for new replies on tickets (like a live chat)
* Changed the "Tickets handled by you" widget the dashboard
* Added resend verification e-mail option from the admin panel
* Clearing logs option
* SEO friendly URLs for articles
* Added draft option for articles

---- 0.1.1 ----
* Bugs fixes and improvements
* Different e-mail addresses for contacting and notifications

---- 0.1.0 ----
* Bugs fixes, typos and improvements
* Force HTTPS redirect
* Fixed the remember me function
* Force the user to remove the Install.php
* Force log out
* Articles privacy, hide private articles from visitors
* Article tags


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